Eagles Service Policy Document
The management of EAGLES SERVICE, with this document, intends to define and communicate both internally and to its clients the principles, intentions, objectives, and strategies on which its policy is based.
The primary objective of Eagles Service is to achieve maximum customer satisfaction through the provision of high-quality, value-added services that fully meet the needs of the client, defining the scope of the management system in the delivery of complementary services to cargo handling in the port area; verification and control of the loading/unloading plan for containers on board the ship and at the dock, stowage and unstowage on board the ship and at the dock, as well as additional services such as cargo handling on land and at the dock, either manually or with the use of forklifts.
This commitment translates into the offer of highly competitive solutions, both in terms of cost and efficiency, in compliance with current health and safety regulations, as well as the specific requirements requested by the client.
The management system of Eagles Service places great emphasis on valuing people, with particular attention to promoting the diversity of roles and skills within the organization. The company believes that each individual, with his uniqueness and competence, plays a key role in the overall success of the business. For this reason, an inclusive and collaborative culture is promoted, in which every team member has the opportunity to grow, develop, and actively contribute to the continuous improvement of the services provided
Scope of Application
The scope of its system is defined as follows: Provision of services complementary to the handling of goods in the port area: verification and control of the loading/unloading plan for containers aboard ships and on the dock, lashing and unlashing aboard ships and on the dock, and auxiliary services such as handling goods on land and at the dock, manually or with the help of forklifts.
Mission and business commitments
Operating in the merchant port infrastructure sector, Eagles Service is committed to providing highly specialized services that complement and facilitate the transportation of goods, with a particular focus on lashing and unlashing operations. Our mission is to ensure high standards of quality, safety, and customer satisfaction while fully respecting occupational health and safety regulations and offering solutions that add value to the overall port management process.
In this context, the company has integrated clear and fundamental objectives into its management system, focusing on the enhancement of people and respect for diversity in corporate roles. We believe that inclusion and gender equality not only enrich the organization itself but also represent a fundamental value for the entire economic and social context in which we operate. For this reason, Eagles Service is continuously committed to meeting the standards set by the UNI 125:2022 guidelines in the following key areas:
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Culture and Strategy: Promote an inclusive corporate culture that integrates gender equality into business strategies, creating a working environment that fosters equity and respect for diversity.
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Governance: Adopt transparent and responsible governance practices to ensure equal representation and decision-making opportunities for all employees, with particular attention to female participation.
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HR Processes: Implement HR policies that guarantee equal opportunities for all employees, with selection, training, and career development processes focused on inclusivity and equity.
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Opportunities: Create a working environment where every employee, regardless of gender, has access to growth, development, and career opportunities.
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Pay Equity: Ensure that remuneration is fair and aligned with competencies and results, eliminating any gender-based disparities.
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Parenthood: Support work-life balance, offering measures that assist all parents and promoting a work environment that ensures effective equality.
Through its ongoing commitment to human resources development, adaptation to change, innovation, and continuous improvement, Eagles Service aims to become the leading company in port services, with particular focus on the operational phases of lashing and unlashing. Our vision is based on compliance with sector regulations, the quality of our services, and the contribution we can make to the overall progress and growth of the port system.
General objectives
The Management of Eagles Service, as the leader of the organization, acknowledges the importance of business management focused on excellence, with particular emphasis on customer satisfaction and the management of health and safety at work, aiming to prevent accidents and occupational diseases for all employees.
To this end, the company has developed and maintains an active integrated management system aimed at the continuous improvement of its performance. This system ensures compliance with the applicable regulatory requirements while maintaining a focus on sustainability and continuous development.
The integrated management system complements other business tools to strengthen market competitiveness and generate increasingly higher added value through the efficiency of the activities and processes involved.
EAGLES SERVICE is particularly committed to:
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Creating and maintaining a risk-based management system by applying "Risk-based Thinking" to identify and control risk factors that could cause deviations from business processes and regulations (ISO 9001:2015, ISO 45001:2018). The goal is to implement preventive actions to minimize negative effects and take advantage of market opportunities, anticipating trends.
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Pursuing a dynamic business vision that is ready to adapt to market changes and continually improve, respecting regulations and standardizing all interactions with customers and partners, aiming to create value by accurately managing current and future needs.
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Ensuring legal compliance by continuously monitoring adherence to current regulations and internal procedures using both internal and external resources.
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Optimizing the organizational and functional structure, reducing bureaucracy, and increasing the flexibility of business processes to improve responsiveness to market demands.
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Providing comprehensive customer support to address any issues or irregularities that may arise during the service delivery or afterward.
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Maintaining high standards of procedural accuracy and integrity, ensuring that all services meet technical requirements, regulations, and ethical principles.
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Investing in human capital, providing professional development and ongoing training opportunities for all employees, ensuring a qualified and motivated workforce that contributes to the company's success.
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Creating optimal conditions for achieving quality objectives by aligning strategies, processes, and resources to achieve the best possible outcomes.
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Promoting the participation of all resources in risk management and continuous improvement processes.
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Ensuring equal opportunities for all employees, free from discrimination based on gender, nationality, political orientation, religious beliefs, sexual orientation, or affiliation, with active policies to prevent discriminatory or offensive behavior.
In confirmation of its commitment to gender equality, EAGLES SERVICE has obtained the Gender Equality Certification according to the UNI/PdR 125:2022 guidelines. This certification represents a concrete commitment to creating an inclusive environment, reducing the gender gap in career opportunities, and valuing diversity as a strategic element for business success.
The company ensures a safe working environment by monitoring and maintaining structures, systems, equipment, and machinery in perfect condition to prevent accidents and ensure the efficiency of services rendered. It also takes concrete actions aligned with the reference indicators, enhancing stakeholder engagement by ensuring fair recruitment, career management in an inclusive and meritocratic environment, equal pay, parental and caregiving policies, work-life balance, and prevention of abuse and harassment in the workplace.
Eagles Service promotes continuous improvement in business processes through regular reviews of corporate policies, relevant requirements, and performance indicators, involving all company levels. Furthermore, to achieve gender equality objectives, specific policies for each area have been adopted with measurable indicators, aiming to achieve the goals through concrete and transparent actions.
Specific objectives
Specific objectives are defined annually following a review of company performance, through the creation of a targeted improvement plan. These objectives are pursued consistently with the principles of a Quality Management System in compliance with the UNI EN ISO 9001:2015 standard, as well as the ISO 45001:2018 standard for occupational health and safety.
Additionally, to continuously assess the situation against the reference indicators set by the UNI PdR 125:2022 guidelines, Eagles Service has identified and defined strategic areas to monitor and analyze. This integrated approach ensures continuous improvement, full implementation of corporate policies for gender equality, social sustainability, and organizational well-being, thus ensuring responsible, inclusive, and excellence-oriented management that meets stakeholder needs and strengthens the company's competitiveness in the market.
Selection and recruitment
The company’s selection and recruitment activities follow these principles:
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Candidate selection should be carried out in a gender-neutral manner.
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Selection criteria should focus on personal qualities such as professionalism, competence, specialization, and experience.
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Selection should not involve issues related to marriage, pregnancy, or family responsibilities.
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Selection should ensure a gender-balanced workforce.
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The job position, evaluated at the time of recruitment, must provide compensation according to roles and responsibilities.
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Selection should ensure that male and female employees with variable compensation contracts are equally represented.
Career management
Our company attributes the achievement of economic results to the contribution of human resources. Career opportunities are defined based on skills and merits acquired through professional experience. The company applies the following criteria:
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Career opportunities are open and available to all staff equally, regardless of gender.
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Career development paths must be presented to all employees, regardless of gender.
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The working environment ensures the well-being of all employees in terms of quality and safety.
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Ongoing training for skill development is essential to identify and support employees in their career progression.
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Promotions take into account gender balance at functional levels.
Salary equity
Eagles Service believes that salary equity should be recognized regardless of gender throughout the professional development stages of human resources. Compensation is regulated according to the following principles:
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Employee compensation is determined based on role and responsibilities, and any additional recognition is based solely on verified professional achievements.
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Compensation, bonuses, and benefits criteria are documented and available to all employees.
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Employees have the right to report any pay disparities.
Parental leave and care
Eagles Service supports maternity and paternity, being willing to accommodate requests related to these statuses, following these principles:
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Maternity and paternity are supported.
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Maternity is assisted before, during, and after birth.
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Paternity leave is promoted so that all eligible individuals can take full advantage of the legal leave period.
Work-Life Balance
The company values the work-life balance of all employees, with a particular focus on their psychological and physical well-being, adhering to the following principles:
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Work-life balance measures are available to all employees regardless of gender.
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The company provides tools to support work-life balance (part-time, flexible hours, and remote working, where possible).
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The company provides telecommunication tools for employees to work remotely and participate in meetings.
Prevention of abuse and harassment
Eagles Service rejects any form of abuse and harassment, conducting informative activities for prevention, in line with the following principles:
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Definition of preventive measures for such issues.
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Possibility to report abuse and harassment anonymously.
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Confidentiality of the names and data of those who make the reports.
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Analysis and definition of corrective actions for any abuse or harassment incidents.
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Awareness-raising for respectful and neutral communication.
The company policy, reviewed periodically, is shared with all employees and collaborators, and communicated to stakeholders through training sessions and publication on the company website to ensure understanding and proper implementation.